Privacy Policy UNSD Information Technology Pte Ltd (AsiaVerify)
As an organisation offering software for the purposes of enabling safe business transactions, combating money laundering, and fraud detection, UNSD Information Technology Pte Ltd (AsiaVerify) cares deeply about the privacy of its visitors and users. We are fully committed to protecting their personal information and using it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information and the rights and choices available to our visitors and users regarding such information.
This AsiaVerify Privacy Policy (“Privacy Policy”) describes how we (AsiaVerify, together with its affiliated partners worldwide and other trusted organisations we work with to provide products and services to you) collect and use information pertaining to each of our unregistered visitors and registered users, including subscribers and/or members (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of AsiaVerify’ s websites (including www.asiaverify.com and any of its subdomains, the “Website”), mobile applications (“Mobile Apps”), application programming interfaces (“APIs”), and related services (collectively, the “Services”).
The purpose of this Privacy Policy is to provide you with a clear explanation of when, why, and how we collect, store, and use your personal information, as well as an explanation of your statutory rights. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws. We are committed to compliance with all applicable Data Privacy Legislation frameworks.
We encourage you to read this policy and make sure you understand it before you access or use any of our services. Please make sure you fully understand our practices in relation to your personal information before you access or use any of our Services. If you read and fully understand this Privacy Policy and remain opposed to our practices, you must immediately leave this website, application, or service, and avoid or discontinue all use of any of our Services.
If you have any questions or concerns regarding this policy, please contact our Data Protection Officer at [email protected].
1. Our Categorisation Under Data Protection Law
We are categorised as a “data processor” under data protection law when operating our business and providing services to our Visitors and Users. This is because we do not own the data nor determine the purposes or means of processing and act on the instructions of the data controller.
2. Personal Data We Collect and Use
Individually identifiable information, namely information that identifies an individual or may, with reasonable efforts, cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method, and transaction details), which are only collected from Users, details regarding a browsing or usage session (IP address, geo-location, and/or device unique identifier), details regarding connected third-party accounts (such as the e-mail or username for a connected Google, LinkedIn, or Facebook account), correspondences (including those via our website or email), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services, we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
Unidentified and non-identifiable information pertaining to a Visitor or unidentified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heat-maps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
You must not provide us with the personal information about another person unless you have first obtained that person’s prior consent to do so, and you have told them their personal information will be handled in accordance with this Privacy Policy (including where to find it).
You may refuse to provide us with personal information, and you may object to our collection of information, however, this may impact your ability to use or benefit from our site, platforms, apps, products, and/or services, and our ability to provide you with support or assistance.
3. Personal Data from Public Registries
AsiaVerify’ s software can transfer data, including personal data such as the details of directors and shareholders, from the public domain to its customers via web-portal or API. Generally, AsiaVerify is permitted to transfer this data as it is necessary for our legitimate interests, which do not override the interests or fundamental rights and freedoms of the directors and shareholders listed in public registries.
AsiaVerify’ s software is instrumental in enabling safe business transactions, combating money laundering, and fraud detection, thereby contributing to a safer and stronger society. As the personal data we transfer is publicly available, and directors and shareholders should be aware of its presence and publication in public registries, we believe that their rights do not outweigh our legitimate interests in preventing and detecting crime.
4. Methods We Use to Collect Such Information
We collect information through your use of the Services. When you visit or use our Services, including when you browse the Website or register a User Account (website and/or API), edit your User information and/or download and use any information from our Website and/or API, we are aware of it and will usually gather, collect, and record such uses, sessions, and related information, either independently or with the help of third-party services as detailed in Section 8 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 9 below.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign in to our Services via third-party services such as Facebook or Google; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g., AsiaVerify support tickets, emails).
If you choose to apply for a job at AsiaVerify, you will be directly providing us with your personal data, and we may receive personal data about you from various third parties (such as recruitment agencies or your references).
If you agree to provide us with a service, we will hold the personal data of your staff that have engaged with us.
We transfer personal data from public registries. Public registries are official repositories of businesses that have been incorporated within a country and are accessible to anyone. We do not store any of your personal data in our software and only provide a conduit through which our Users can easily access it.
We also collect information from third-party sources as described below.
5. Purposes of Collecting Such Information**
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data, however, for an entirely unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We collect Non-personal and Personal Information for the following purposes:
- To provide and operate the Services.
- To enhance our data security and fraud prevention capabilities.
- To further develop, customise and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences, and difficulties.
- To provide our Users with ongoing customer assistance and technical support.
- To enable contact with our Visitors and Users with general or personalised service-related notices and promotional messages.
- To facilitate, sponsor and offer certain contests, giveaways, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits.
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; and
- To comply with any applicable laws and regulations.
6. Legal Basis for Collection
We will only use your Personal Information for the purposes set out where we are satisfied that we have a legal basis for collecting it such as:
- Consent, in that you are choosing to provide us with your details so that we know to contact you about your query, send you a newsletter, process data or share your data with a third party.
- Necessary for our legitimate interests e.g., for running our business, to recover debts due to us, provision of services, to develop our business and to inform our marketing strategy.
- Necessity to comply with a legal or regulatory obligation e.g., in respect to our financial, tax and legal affairs or in instances where you no longer wish to be contacted with direct marketing material.
- Performance of a contract with you e.g., processing an order submitted by you.
Provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
7. Sharing Personal Information with Third Parties
AsiaVerify has partnered with a number of selected third-party service providers, whose services and solutions complement, facilitate, and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cybersecurity services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimisation and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Services”).
Such Third-Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business and may only use it for such purposes.
Our Services include certain Social Media features and widgets, single sign-on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button, or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.
While our Services may contain links to other websites or services, we are not responsible for such websites or services’ privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Where permitted by local data protection laws, AsiaVerify may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant, or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
8. Use of Cookies and Other Tracking Technologies
AsiaVerify, together with its marketing, analytics, and technology partners, uses certain monitoring and tracking technologies (such as cookies, pixels, tags, and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors and our Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, identify technical issues, user trends, and effectiveness of campaigns, and monitor and improve the overall performance of our Services. Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy, and we do not have any control over them.
Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of the session and user authentication, security, keeping the User’s preferences, monitoring the performance of our services and marketing campaigns, and generally providing and improving our services. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to manage cookie settings.
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services or may otherwise adversely affect your user experience.
Behavioural Targeting/Re-Targeting: Certain Third-Party Services and ad networks may display advertising on our website or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third-party Services to provide you with targeted advertising based on your interests and preferences. You may opt out of receiving targeted ads from certain advertisers and ad networks. Please note this does not opt you out of receiving all advertising and that your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.
User Data Supplementation: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you. Where we obtain your Personal Information from these third parties, we ensure that such parties are contractually committed to informing you that your Personal Information will be disclosed to us, and we take steps to ensure the accuracy of your Personal Information before using it.
Communications from AsiaVerify: We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from AsiaVerify or our partners (acting on AsiaVerify’ s behalf) through such means.
If you do not wish to receive such promotional messages or calls, you may notify AsiaVerify at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.
We take steps to limit the promotional content we send you to a reasonable and proportionate level and to send you information that we believe may be of interest or relevance to you, based on your information.
We may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail or notify you of material changes in our Services.
9. Data Transfer
AsiaVerify Visitors’ and Users’ Personal Information may be maintained, processed, and stored by AsiaVerify and our authorised affiliates, partners, and service providers in the United States of America, Europe, and other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.
AsiaVerify affiliates, partners, and service providers that store or process your Personal Information on AsiaVerify’ s behalf are each contractually committed to keeping it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Please contact us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data internationally.
10. Data Retention
We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.
We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy that we apply to information in our care. Where your Personal Information is no longer required, we will ensure it is securely deleted.
In some circumstances, you can ask us to delete your personal data. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
11. Data Security
We have implemented technical and organisational security measures to prevent your personal data from being accidentally lost, falsified, used, or accessed in an unauthorised way, altered, or disclosed.
We also regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new ways and Third-Party Services to further enhance the security of our Services and protection of our Visitors’ and Users’ privacy.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable data protection regulator of a breach where we are legally required to do so (i.e., in situations where there is a data protection breach and it is of a high risk, we will personally inform you without delay).
Regardless of the measures and efforts taken by AsiaVerify, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish, or otherwise share with AsiaVerify or anyone else.
Where we have given you (or where you have chosen) a user-ID and password which enables you to access any of our services, you are responsible for keeping this password confidential and for following our Terms & Conditions for Services and/or User Agreement. If we provide you with a key in order for you to access our API, you are responsible for keeping this key confidential and for following our Terms & Conditions for Services.
If you have any questions regarding the security of our Services, you are welcome to contact us at [email protected].
12. Your Rights
Upon request, AsiaVerify will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information. You may object to the processing of your personal data, withdraw your consent, and/or request the transfer of your personal data to you or a third party.
If you wish to exercise any of these rights, please contact us at [email protected].
We will make all reasonable efforts to honour your request promptly. We may need to request specific information from you to help us confirm your identity. This is a security measure also in your own interest to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We take every privacy request seriously and will make all reasonable efforts to resolve your request promptly.
13. Updates and Interpretation
We may update this Privacy Policy as required by applicable laws, and to reflect changes to our information collection, usage, and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website, Mobile site, and other Services.
Last updated 18 July 2024.